My tracking has stopped updating!
Sometimes USPS misses a scan which results in inaccurate tracking information and delays. The good news is packages do usually arrive!
If the tracking hasn't updated for a week please email us.
If you did not purchase shipping insurance please reach out to USPS directly.
I need to update my address!
Email email@example.com with the correct address ASAP! We'll do our best to make any changes before your order ships.
If your order has already shipped we are not responsible for tracking or refunding any packages sent to the wrong address.
Please be careful and double/triple check your shipping address at checkout!
My package was returned to sender!
Please email firstname.lastname@example.org with your order number and the correct shipping address!
Once your package arrives back at our warehouse we can either reship it or refund your order minus the cost of shipping and a 15% restocking fee.
We cannot reship or refund orders until they arrive back.
If the package was returned due to an error in the address the customer is responsible for the cost of shipping it again.
If the original address was correct we will cover the cost of reshipping to a different address.
You have 30 days to re-claim your order from the date it was returned!
My order was marked as delivered but isn't here!
Occasionally packages get marked as delivered and end up arriving days later. Be sure to check your porch, neighbors, apartment offices, etc.
If a few days have passed reach out to your local post office. Don't call the 1-800 number, you'll be on hold for hours! Google "post office" in your zip code and call their direct number. You can also speak with your mail carrier or leave a note.
Can you give me more detailed tracking info?
We have the exact same tracking information you do!
If your package is lost or delayed your best option is to reach out to your local post office.
My item arrived damaged/broken!
Oh no! Send an email to email@example.com with a photo and description of the issue. If you received a broken item please hang on to all packaging until we can process a replacement!
Please keep in mind much of our inventory is handmade and may contain slight variations in color, finish or shape. Please be forgiving, this is the charm of handmade items!
If your item has a small manufacturing flaw that does not affect the design or the function it is not eligible for a replacement.
All inventory goes through a quality inspection before shipping so rest assured that this is an unlikely situation. If anything was damaged during shipping please reach out to me!
I was charged multiple times!
This probably happened because your card was declined one or more times – what you're seeing on your account page are holds from each time the payment gateway tried to "ping" your account.
(It's like when you swipe a debit card to pumpgas– they'll place a temporary hold first to make sure there are funds in the account)The good news is these aren't actual charges so they just drop off of your account automatically, usually after a day or so.
If no order/payment went through we have nothing to cancel or refund!
Returns and Exchanges
What if I want to cancel my order?
Once an order is shipped it cannot be cancelled or refunded. Send us an email ASAP and we'll do our best, but can't guarantee an order can be cancelled once it's placed.
Please be sure you want to make a purchase before clicking submit!
If we are able to cancel your order it is subject to a 15% fee to cover the cost of processing the transaction both ways. We are a small business and this is the best we can do!
What's the return/exchange policy?
All sales are final once an order has been processed and shipped. We're a small business and that's all we can manage at this time.
If you have an issue with your order feel free to email firstname.lastname@example.org.
If there are any problems with your order you have 30 days from the day the package is marked as "delivered" to contact us so we can make it right :)
Does your apparel fit true to size?
Yup! Please check out the last photo in any apparel listing for a size chart.
What is Route Insurance?
At checkout, you have the option to affordably insure your package in the event it's lost in transit, stolen, or arrives broken through our insurance provider, Route!
We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what <3
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online, Route’s real-time shipping updates keep you in the loop throughout every part of your delivery.
Haven’t downloaded the app yet? Download here!
Purchased Route's Package Protection and looking to file a claim for a shipping issue online? File here!
If your order arrives damaged, you'll be asked to provide photo documentation of the broken piece as well as the packaging to assist with claims. Order Issues for damaged items must be filed within 30 days of the delivery date.
After 48 hours has passed from an estimated delivery date given from the carrier, and no delivery or update has been made, Route will consider the order to be "lost" and assist with next steps.
If your tracking information stops updating, a lost package claim must be filed no sooner than 7 days after the last tracking update for United States domestic shipments, and 20 days for international shipments.
Insured packages that are lost, arrive broken, or have been stolen will be eligible for a replacement piece, a gift card for store credit, or a refund back to the card that was used at checkout after an investigation with Route is complete.
Need to file a claim? File here!
Insurance does NOT cover issues resulting from entering an incorrect address, or for a return to sender package.
We can only replace/refund broken or lost orders if the customer has purchased insurance.
When should I file a claim with Route?
Lost - (Package is stuck in transit)
The issue must be filed between 2 and 60 days after the estimated delivery date.
If there is not an estimated delivery date:
Domestic: The claim must be filed between 7 and 30 days from the last shipping update.
International: The claim must be filed between 20 and 30 days from the last shipping update.
Stolen - (Package was marked as delivered but was not received)
The claim must be filed between 5 and 20 days from when the order was marked delivered.
Damaged - (Package damaged in transit)
The claim must be filed with photos of the damaged package and item(s) no later than 20 days from when the order was marked delivered.
How Do I File a Claim for my Lost, Damaged, or Stolen Order?
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a claim for a shipping issue!
You can also file a claim for a shipping issue on Route’s app or website. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here
How will my order be shipped?
All orders ship via USPS First-Class or Priority Mail and include tracking!
We do not offer expedited shipping at this time.
When will my order ship?
All orders ship between 2-7 business days, unless your item is handmade or there is a disclaimer during checkout.
You'll receive a separate email with tracking once your order has shipped. If you don't see it after a few days check your *sPaM fOlDeR*!
How long will it take my order to arrive?
Orders are typically in transit for 2 - 6 business days, however with current delays at the post office some packages take much longer, so please be prepared for this. We do not guarantee any shipping times.
Please note transit time does not include the time it takes to prepare and ship your order from our warehouse!
Does A Shop of Things ship internationally?
Not right now! Check back soon for updates <3
Do you offer local pickup?
Yes! Orders can typically be picked up the next day from our warehouse in Madison, Tennessee or at our brick-and-mortar located in East Nashville, Tennessee!
The address for our Madison, TN warehouse is:
1249 Northgate Business Pkwy
Madison, TN 37115
The address for our East Nashville, TN brick-and-mortar is:
3239 Gallatin Pike
Nashville TN 37216
Send us an email once your order has been placed, and we will refund the shipping and give you pick up instructions.
What is Burning Love?
Can I use my gift card from Burning Love on A Shop of Things?
Not at this time, they are two separate shops!
Can I combine my order with my order from Burning Love?
If we receive your email before your order ships out we absolutely can!
Please send us an email once you place both orders.
Get in Touch
Where can I find out more about A Shop of Things?
I still have a question! How can I contact you?
If you have any questions or concerns please feel free to contact us at email@example.com :)
We will respond ASAP, usually within 1-3 business days. If you don't hear back after 3 business days check your spam folder. We are a small business so please be patient with us!
Please do not reach out via Instagram DM or comments!
Do you offer wholesale?
Hell yes! Send an email to firstname.lastname@example.org