Jobs

If you live in the Nashville area, we're currently looking to fill several positions. Come work with us! All positions available are full time with benefits!

Please note, we do not offer remote positions. Please do not DM us on socials about job opportunities. 

Store Associate Job Description

As a Store Associate at A Shop of Things, you are acting as the face and first impression of the company. Store Associates are responsible for driving sales through engagement of customers, sharing product knowledge, and suggestive selling. Maintaining a high level of customer service, and a positive attitude is key for this role. You will be responsible for working to create client loyalty and expand our brand presence.The ideal candidate for this role is outgoing, self-motivated, a problem solver, passionate, and able to multitask and work with a sense of urgency.

Responsibilities include:

  • Greeting and engaging with all customers
  • Restocking the sales floor
  • Merchandising product
  • Stock counting
  • Maintaining organization and cleanliness of the sales floor and stockroom
  • Processing incoming shipments
  • Ringing out clients at the POS
  • Maintaining up to date knowledge of products, pricing, and promotions

Skills required:

  • Loss Prevention: Monitor and escalate loss prevention matters accordingly.
  • Time Management: Able to prioritize tasks to meet goals efficiently.
  • Problem Solving Skills: Capacity to identify and resolve problems independently.
  • Excellent Communication: Strong written and verbal skills to interact with team members and customers.
  • Teamwork: Ability to contribute and work well with others to accomplish goals.
  • Computer Skills: Proficiency in basic computer operations, including point of sale.
  • Reliable transportation: Access to reliable transportation for commuting to work.
  • Must have holiday availability.

Please email your resume to manager@ashopofthings.com

 

Store Manager Job Description

As a Store Manager at A Shop of Things, you’ll be partnering with the Assistant Manager to execute daily business operations, merchandising initiatives, and develop the skills of the entire store team. The Store Manager is responsible for driving sales through customer and community engagement, inventory management- and above all, people management! The ability to lead by example, and establish measurable, attainable and actionable goals is absolutely key for this position. The ideal candidate for this role will be self-motivated, with a vast understanding of business analytics and KPIs, and can be accountable to all areas of the business while maintaining an open line of communication to HQ. Most importantly, the Store Manager should embody and represent our core company values of inclusion, integrity, honesty, and self expression. A Shop of Things seeks candidates that are receptive to constructive feedback, and who are eager to learn and grow.

Responsibilities include:

  • Collaboratively communicating with HQ on merchandise sell-through, stock levels, sales trends, and customer feedback
  • Analyze sales data and reports to identify opportunities, determine product reorders, & react quickly to the needs of the business
  • Generate: inventory reports, sales goals, staff schedules, weekly, & monthly store reports
  • Ensuring visual merchandising directives are implemented, and company visual standards are achieved and maintained
  • Collaborating with the Events Coordinator for all in-store events, pop ups, & activations
  • Coordinating retail store operations such as: fixture overhaul, seasonal changeovers, merchandising strategy, and inventory management
  • Utilizing and tracking KPIs to gain business insight and gauge progress
  • Maintaining up to date knowledge of products, pricing, promotions, policies, and events
  • Ensuring compliance with all company policies and procedures, with a strong focus on leading by example
  • Creating a welcoming and inclusive environment for all guests through high level customer relations and community outreach
  • Evaluate and develop store associates through frequent and clear feedback, recognizing strengths and praising contributions
  • Monitor and manage all incoming deliveries & shipments
  • Regularly perform store maintenance duties such as: cleaning, organizing, trash disposal, fixture assembly & removal
  • Being the point of contact for all things related to the brick & mortar
  • Embodying the brand in attitude, spirit, demeanor, & appearance

Skills required: 

  • Customer service: Delivering sincere and prompt service while understanding customer needs and addressing concerns to ensure guest satisfaction and loyalty.
  • Strong work ethic: Ability to work well under pressure, take responsibility, and handle challenges and change with grace and professionalism.
  • Loss Prevention: Mitigation of loss through execution of LP protocol, auditing of inventory levels, and appropriately handling broken or damaged merchandise.
  • Organizational Skills: Ability to develop and maintain processes and systems to increase efficiency and streamline operations.
  • Positive attitude: A proactive and optimistic approach to work, promoting a supportive and collaborative atmosphere.
  • Time Management: Able to prioritize tasks to meet goals efficiently.
  • Problem Solving: Capacity to use critical thinking to identify and resolve problems independently.
  • Employee Development: Provide ongoing support and coaching to employees to encourage growth, further develop skills, and to create a positive work environment.
  • Excellent Communication: Able to communicate, receive and give direction, ideas, and feedback clearly via verbal and written communication.
  • Teamwork: Ability to contribute and work well with a team to accomplish goals, and foster a culture of collaboration.
  • Computer Skills: Proficiency in basic computer operations, including point of sale and G Suite.
  • Inventory Management: Control inventory by resolving discrepancies, locating opportunity areas, assigning audits, & rotating seasonal products.
  • Decision-making: Ability to make informed decisions to resolve conflict, increase productivity, and profitability.
  • Leadership: Supports team results by guiding and inspiring staff, communicating expectations, and monitoring and appraising performance.
  • Merchandising: Create visual product displays to aid shoppers and increase sales.
  • Strong Interpersonal Skills: Ability to build positive working relationships with employees, vendors, guests, and community.
  • Adaptable: Able to multitask & thrive in a fast paced environment.
  • Must be able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays.

Qualifications:

  • High school diploma or GED equivalent
  • Reliable transportation
  • Open Availability
  • 1-2 years of Retail Management experience
  • Must be able to pass a background check
  • Must be comfortable working on your feet for 8 hours a day 

Please email your resume to manager@ashopofthings.com

Help!

My tracking has stopped updating!

Sometimes USPS misses a scan which results in inaccurate tracking information and delays. The good news is packages do usually arrive!


If the tracking hasn't updated for a week please email us.

If you did not purchase shipping insurance please reach out to USPS directly.

I need to update my address!

Email help@ashopofthings.com with the correct address ASAP! We'll do our best to make any changes before your order ships.

If your order has already shipped we are not responsible for tracking or refunding any packages sent to the wrong address.

Please be careful and double/triple check your shipping address at checkout!

My package was returned to sender!

Please email help@ashopofthings.com with your order number and the correct shipping address!

Once your package arrives back at our warehouse we can either reship it or refund your order minus the cost of shipping and a 15% restocking fee. 

We cannot reship or refund orders until they arrive back.


If the package was returned due to an error in the address the customer is responsible for the cost of shipping it again.


If the original address was correct we will cover the cost of reshipping to a different address.


You have 30 days to re-claim your order from the date it was returned!

My order was marked as delivered but isn't here!

Occasionally packages get marked as delivered and end up arriving days later. Be sure to check your porch, neighbors, apartment offices, etc.


If a few days have passed reach out to your local post office. Don't call the 1-800 number, you'll be on hold for hours! Google "post office" in your zip code and call their direct number. You can also speak with your mail carrier or leave a note.

Can you give me more detailed tracking info?

We have the exact same tracking information you do! 


If your package is lost or delayed your best option is to reach out to your local post office.

My item arrived damaged/broken!

Oh no! Hang on to all of your packaging materials and the unused item(s) and send an email to help@ashopofthings.com with a photo and description of the issue and we will assist you ASAP.


If your order is covered by Route Package Protection that is available at checkout, a claim must be filed with photos of the damaged package and item(s), no later than 30 days from when the order was marked as delivered to your address.

Need to file a claim?  File here

Please keep in mind most of our inventory is handmade and may contain slight variations in color, finish or shape. Please be forgiving, this is the charm of handmade items!

If your item has a small manufacturing flaw that does not affect the design or the function of the product, it is not eligible for return or replacement. All inventory goes through a quality inspection before shipping so rest assured that this is an unlikely situation. If anything was damaged during shipping please reach out to us!

I was charged multiple times!

This probably happened because your card was declined one or more times – what you're seeing on your account page are holds from each time the payment gateway tried to "ping" your account.

(It's like when you swipe a debit card to pumpgas– they'll place a temporary hold first to make sure there are funds in the account)The good news is these aren't actual charges so they just drop off of your account automatically, usually after a day or so.


If no order/payment went through we have nothing to cancel or refund!

Returns and Exchanges

What if I want to cancel my order?

Once an order is shipped it cannot be cancelled or refunded. Send us an email ASAP and we'll do our best, but can't guarantee an order can be cancelled once it's placed.


Please be sure you want to make a purchase before clicking submit!

If we are able to cancel your order it is subject to a 15% fee to cover the cost of processing the transaction both ways. We are a small business and this is the best we can do!

What's the return/exchange policy?

All sales are final once an order has been processed and shipped. We're a small business and that's all we can manage at this time.


If you have an issue with your order feel free to email help@ashopofthings.com.

If there are any problems with your order you have 30 days from the day the package is marked as "delivered" to contact us so we can make it right :)

If we request that you send your item back to us, we must receive it within 30 days.

Does your apparel fit true to size?

Yup! Please check out the last photo in any apparel listing for a size chart.

Shipping

What is Route Insurance?

At checkout, you have the option to affordably insure your package in the event it's lost in transit, stolen, or arrives broken through our insurance provider, Route!
We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what <3

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online, Route’s real-time shipping updates keep you in the loop throughout every part of your delivery.
Haven’t downloaded the app yet?  Download here!

Purchased Route's Package Protection and looking to file a claim for a shipping issue online? File here!

If your order arrives damaged, you'll be asked to provide photo documentation of the broken piece as well as the packaging to assist with claims. Order Issues for damaged items must be filed within 30 days of the delivery date.

After 48 hours has passed from an estimated delivery date given from the carrier, and no delivery or update has been made, Route will consider the order to be "lost" and assist with next steps.

If your tracking information stops updating, a lost package claim must be filed no sooner than 7 days after the last tracking update for United States domestic shipments, and 20 days for international shipments.

Insured packages that are lost, arrive broken, or have been stolen will be eligible for a replacement piece, a gift card for store credit, or a refund back to the card that was used at checkout after an investigation with Route is complete.

Need to file a claim?  File here!

Insurance does NOT cover issues resulting from entering an incorrect address, or for a return to sender package.


We can only replace/refund broken or lost orders if the customer has purchased insurance.

When should I file a claim with Route?

Lost - (Package is stuck in transit)
The issue must be filed between 2 and 60 days after the estimated delivery date.

If there is not an estimated delivery date:

Domestic: The claim must be filed between 7 and 30 days from the last shipping update.
International: The claim must be filed between 20 and 30 days from the last shipping update. 


Stolen - (Package was marked as delivered but was not received)

The claim must be filed between 5 and 20 days from when the order was marked delivered. 


Damaged - (Package damaged in transit)

The claim must be filed with photos of the damaged package and item(s) no later than 20 days from when the order was marked delivered.


How Do I File a Claim for my Lost, Damaged, or Stolen Order?
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a claim for a shipping issue!

You can also file a claim for a shipping issue on Route’s app or website. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here

How will my order be shipped?

All orders ship via USPS First-Class or Priority Mail and include tracking!


We do not offer expedited shipping at this time.

When will my order ship?

All orders ship between 2-7 business days, unless your item is handmade or there is a disclaimer during checkout.


You'll receive a separate email with tracking once your order has shipped. If you don't see it after a few days check your *sPaM fOlDeR*!

How long will it take my order to arrive?

Orders are typically in transit for 2 - 6 business days, however with current delays at the post office some packages take much longer, so please be prepared for this. We do not guarantee any shipping times.


Please note transit time does not include the time it takes to prepare and ship your order from our warehouse!

Does A Shop of Things ship internationally?

Yes, we are able to ship to most countries!

At this time, we are not able to ship to Asia or Africa <3

Do you offer local pickup?

Yes! Orders can typically be picked up the next day from our warehouse in Madison, Tennessee or at our brick-and-mortar located in East Nashville, Tennessee!

The address for our Madison, TN warehouse is:
1249 Northgate Business Pkwy
Suite 5
Madison, TN 37115


The address for our East Nashville, TN brick-and-mortar is:
3239 Gallatin Pike
Nashville TN 37216

Send us an email once your order has been placed, and we will refund the shipping and give you pick up instructions.

Burning Love

What is Burning Love?

Burning Love is our sister store! Both stores are owned and run by the same girl.


Give us a follow, I promise it's worth it!

Can I use my gift card from Burning Love on A Shop of Things?

Not at this time, they are two separate shops!

Can I combine my order with my order from Burning Love?

If we receive your email before your order ships out we absolutely can! 


Please send us an email once you place both orders.

Get in Touch

Where can I find out more about A Shop of Things?

Follow us on instagram, sign up for our email list or check out our about page!

I still have a question! How can I contact you?

If you have any questions or concerns please feel free to contact us at help@ashopofthings.com :)


We will respond ASAP, usually within 1-3 business days. If you don't hear back after 3 business days check your spam folder. We are a small business so please be patient with us!


Please do not reach out via Instagram DM or comments!

Do you offer wholesale?

Hell yes! Send an email to evan@ashopofthings.com

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